Returns Procedure

 

Goods can only be returned to Rossmore Health according to the following procedure:


1.Rossmore Health must be notified by email of intent to return goods.


Please email returns@rossmorehealth.com, and quote your order number in all correspondence.


2. After receiving a reply, you should then post the goods to:


Returns Rossmore Health
31 Grange Road
Cookstown
Co. Tyrone
BT80 8SB
Northern Ireland

Parcels should be carefully packaged, so as not to cause breakage in transit, should have the address clearly printed, and should contain a copy of your delivery documentation (you will have received this with the original delivery).


Parcels should be posted by Recorded Delivery, and if your reason for returning an item is due to any fault on our part, we will refund you the cost of postage.


This is the only means by which an item can be returned to Rossmore Health.


All other methods, including bringing items to this address, are an unacceptable form of returning goods.


Goods returned by any other method outside of this Return of Goods Procedure will not be accepted.

 


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