Returns Policy

 

1. 7-day No Quibbles Returns.


Rossmore Health offers a full refund on any item for any reason, up to a maximum of 7 days from the customer’s receipt of goods.Refund will include cost of delivery to the customer; however costs associated with return of the goods must be borne by the customer and must take place according to our Return of Goods procedure (see right). Any refund will be made via the same payment method used in the original transaction, and will usually be made within 7 days, up to a maximum period of 30 days.

You cannot cancel your contract if the goods you have ordered are perishable or where the goods are affected by matters of hygiene.  For avoidance of doubt we advise that all other body products, and any medicines/herbal remedies or vitamins/supplements are perishable and that for Health & Safety reasons an order cannot be cancelled once the product packaging has been opened.  This also applies to any electrical product which may be affected for reasons of hygiene. Our Returns Policy is not affected by your Statutory Right to cancel.


2. Faulty items


Additionally, Rossmore Health offer a full refund on any faulty product. This includes all costs associated with delivery and return of the faulty product. Goods should be returned as per our Return of Goods procedure. Any refund will be made via the same payment method used in the original transaction, and will usually be made within 7 days, up to a maximum period of 30 days. Failure to return goods within a reasonable period of time will result in a refund being delayed.

Rossmore Health provides full manufacturer’s warranty on any electrical product we supply to the customer. Within this period we will offer replacement of the product, or a full refund.


3. Damaged in delivery


In the unlikely event that an item is damaged upon delivery, please notify us within 7 days at returns@rossmorehealth.com. In this instance replacement will be issued as soon as possible following Rossmore Health’s receipt of the damaged item. If a replacement is unavailable, a full refund (to include all costs of delivery and return) will be given to the customer. The damaged item should be returned as per our Return of Goods procedure (below).

In the unlikely event that a product has been delivered incorrectly or is different in any way to the order placed by the customer, we ask that you notify returns@rossmorehealth.com within 7 days, in order for Rossmore Health to issue a replacement as soon as possible. Should you wish to keep the item you have received incorrectly, we would still ask that you notify Rossmore Health returns@rossmorehealth.com in order for us to refund/charge you accordingly, and to adjust our stock levels.


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